Call Center Agents

Aeon & Trisl Real Estate Brokers LLC  Karachi, Sindh, Pakistan On-site

 

We are currently seeking a reliable and customer-focused call center agent to join our team. In this role, you will be responsible for answering incoming calls, addressing customer inquiries and complaints, and providing general information about our products and services. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask.

Responsibilities:

Answer outgoing/incoming calls and respond to customer inquiries in a timely manner

Provide accurate and complete information about our products and services

Address customer complaints and resolve issues to the customer's satisfaction

Use computer systems to process orders, track customer interactions, and update customer information

Follow up on customer inquiries that cannot be immediately resolved

Meet or exceed call center performance goals, including customer satisfaction, productivity, and quality metrics

Requirements:

High school diploma or equivalent

Strong communication skills, both verbal and written

Ability to multitask and work in a fast-paced environment

Customer service experience preferred

Familiarity with computer systems and software, including Microsoft Office and CRM tools

Ability to work a flexible schedule, including evenings and weekends

We offer competitive compensation, comprehensive benefits, and opportunities for growth and development. If you are a customer-focused individual with strong communication skills and the ability to thrive in a fast-paced environment, we encourage you to apply. Branding, Product Development, Market Research, Product variations, Advertising, Promotions.